THE DIFFERENCE BETWEEN SUCCESS
AND FAILURE IS A GREAT TEAM
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With our highly selective hiring process and ongoing intensive training, we have been able to build a confident, charismatic and ambitious sales team complimented by our customer care team that excels in people skills, communication styles and patience.
A graduate of Concordia University with a major in Marketing and a minor in International Business, Michael is a marketing specialist with over 25 years of experience with local, national and global mandates. Having spent over 15 years with the FCB Global network, most recently as VP Client Services, Michael has worked in Canada, the United States and Europe. His main strengths lie in optimizing marketing strategies, aligning market initiatives and improving processes across the board.
With over 25 years of experience in the Contact Center industry, Tammy has picked up exceptional skills in Customer Experience, Employee Engagement and Business Development. She continuously drives for top performance of all our services and with a hands-on leadership approach she incessantly expects an outstanding customer experience delivery at every interaction. Her years of success are a result of being accountable for process excellence, managing and building new relationships with internal and external partners, and building one team spirit.
H.R. Generalist, Danielle has over 20 years of experience as H.R. director in various companies. She controls various areas of H.R. including recruitment, development of the organization and employees, internal communications and employee payroll, amongst other tasks. Danielle has implemented policies that promote a balance between business needs and expectations of employees, because she is convinced that happy employees perform better which is a value of GLCS.
Mathieu Paquette is the director of operations for GLCS. He possesses a strong background in call centers, IT operations and marketing. He is involved in all operational aspects of marketing campaigns. Beginning with their inception, up to the phone ringing to process orders, including CRM setup, inventory management, contract drafting and many more areas. In addition to operations, Mathieu also oversees major projects within the company.
Christopher has been in the IT field for over 20 years. He has been a key player in the development and evolution of the company’s Enterprise Resource Planning (ERP) system and is actively involved in critical analysis efforts to improve business and technical processes. While managing the security, voice, and data networks for our corporate and IT infrastructures, Christopher also provides integration solutions for potential clients requiring our outsourcing services, all the while maintaining PCI compliance as a certified Internal Security Assessor (ISA).
Domenic Fraietta is recognized for his 15 years of managerial and supervision experience in the call center industry. He is a great leader in the sales and customer service field. He has a proven track record of sales consulting, creating and implementing processes as well as gaining efficiency and productivity from the workforce. He holds a BA with a double major specialization in Industrial and Human Relations from Concordia University as well as a certification in Principles of Leadership from Achieve Global and Lean Six Sigma Green Belt.
If you feel you’d be a great addition to our team,
please send your CV
to our human resources department email@example.com
SEE OUR JOB OPENINGS
ABOVE & BEYOND