With our highly selective hiring process and ongoing intensive training, we have been able to build a confident, charismatic and ambitious sales team complimented by our customer care team that excels in people skills, communication styles and patience.
A graduate of Concordia University with a major in Marketing and a minor in International Business, Michael is a marketing specialist with over 25 years of experience with local, national and global mandates. Having spent over 15 years with the FCB Global network, most recently as VP Client Services, Michael has worked in Canada, the United States and Europe. His main strengths lie in optimizing marketing strategies, aligning market initiatives and improving processes across the board.
With over 25 years of experience in the Contact Center industry, Tammy has picked up exceptional skills in Customer Experience, Employee Engagement and Business Development. She continuously drives for top performance of all our services and with a hands-on leadership approach she incessantly expects an outstanding customer experience delivery at every interaction. Her years of success are a result of being accountable for process excellence, managing and building new relationships with internal and external partners, and building one team spirit.
Marie-Pier possesses nearly 7 years of experience in Human Resources Management. As an HR generalist, she is responsible for all different HR fields, both at a strategic and operational level. She is convinced that sound management of an HR department represents added value for any organization, and she is therefore extremely committed to her role. Finally, Marie-Pier has the well-being of GLCS employees at heart; consequently, she makes sure to develop HR strategies that promote a healthy work environment and happy employees.
Domenic Fraietta is recognized for his 15 years of managerial and supervision experience in the call center industry. He is a great leader in the sales and customer service field. He has a proven track record of sales consulting, creating and implementing processes as well as gaining efficiency and productivity from the workforce. He holds a BA with a double major specialization in Industrial and Human Relations from Concordia University as well as a certification in Principles of Leadership from Achieve Global and Lean Six Sigma Green Belt.
If you feel you’d be a great addition to our team, please send your CV
to our human resources department firstname.lastname@example.org